Refund and Return Policy

Refund and Return Policy

Last Updated: March 2026

At Apna Mobile, customer satisfaction is important to us. If you are not satisfied with your purchase, you may be eligible to request a return or refund under the conditions described below.

Return Eligibility

Products may be returned if:

• The product is defective or damaged
• The wrong item was delivered
• The product has a manufacturing fault

Return requests must be submitted within 7 days of receiving the product.

Conditions for Returns

To be eligible for a return, the product must meet the following conditions:

• The item must be unused
• The product must be in its original packaging
• All accessories, manuals, and original materials must be included
• Proof of purchase or order confirmation must be provided

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products caused by customer misuse
• Products without original packaging
• Products returned after the allowed return period
• Accessories that have been opened or used

Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed within 5–10 business days through the original payment method where possible.

Exchange Policy

If you received a defective or incorrect item, we may offer an exchange for the same product depending on availability.

If the product is not available, a refund may be issued.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• A defective product
• An incorrect item sent by us

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us immediately with:

• Your order number
• Photos of the product
• A description of the issue

This will help us resolve the issue quickly.

Contact for Returns

To request a return or refund, please contact us:

Apna Mobile
Shop 1, Jhang Road
Chak 48 TDA
Bhakkar, Pakistan

Phone: +92 303 338040247
Email: support@apnamobile.xyz